Shipping Policy — Secret Touch X
Last updated: 8/3/26
1. Order Processing
Orders are processed within 1–3 business days after payment is confirmed.
Processing times may be extended during holidays, high‑volume periods, or unforeseen circumstances.
Orders are not processed on weekends or public holidays.
2. Shipping Times
Delivery times vary depending on the destination.
Estimated delivery windows:
Domestic (Cyprus): 3–5 business days
European Union: 5–12 business days
International: 7–20 business days
These are estimates and not guaranteed delivery dates.
3. Shipping Costs & Customs
Shipping costs are calculated at checkout.
No customs duties apply for orders within the European Union.
Any import fees for non‑EU destinations are the responsibility of the customer.
4. Discreet Packaging
All orders are shipped in plain, unbranded packaging with no logos or identifying marks to ensure customer privacy.
5. Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details (where available).
Tracking availability may vary depending on the destination and shipping method.
6. Delivery Issues
Secret Touch X is not responsible for delays caused by:
courier services
customs inspections
incorrect or incomplete shipping information provided by the customer
events outside our control (weather, strikes, etc.)
If a package is returned due to incorrect address or failure to collect, the customer may be responsible for reshipping fees.
7. Lost or Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.
For lost packages, we will assist you in opening an investigation with the courier.
8. Contact Information
For any questions regarding shipping, please contact us at:
support@secrettouchx.com
Customer Support Hours: Monday–Friday, 09:00–19:00 (UTC+2, UTC+3 during DST)
